IT-01: ITIL (Information Technology Infrastructure Library) Foundation Orientation
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing IT services, developments and operations. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs.
Foundation is the primary level that is sufficient for managing IT services for any SME or individuals aspiring to display / prove their credentials and high awareness of IT Service Management and operational standards and procedures. This tremendously helps corporates to enhance their teams’ excellence in IT operational customer service.
Nishtha offers a two day preparatory course for ITIL Service Management Foundation Certification:
This is the first step to start the career in ITIL. The foundation certification is a passport for the next certificates: practitioner and manager (master). Please contact us for details.
ITIL Foundation is the comprehensive framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person possessing the certificate understands various processes and relations between them. There are 12 main areas that the ITIL Foundation is focused on. These areas are divided between Service Support and Service Delivery.
Service Delivery processes / functions are:
- Service Desk as the only function in Service Delivery
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
Service Support consists of the following processes:
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management
- IT Service Continuity Management
- Security Management
What is an ITIL qualification?
ITIL stands for: Information Technology Infrastructure Library.
The ITIL Certificates are designed as – IT Service Management – qualifications. They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.
What does having ITIL Certification mean?
The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.
What Does ITIL V3 Comprise of?
ITIL V3 consists of a library of five books:
- Service Strategy – Guidance on defining the types and levels of service that you wish to provide to your users and/or your customers.
- Service Design – Guidance to shape the way in which your service strategy will become a reality.
- Service Transition – Guidance on the implementation of these services. Moving from the previous state to the new state.
- Service Operation – Guidance on the day to day management and measurement of your services.
- Continual Service Improvement – Guidance on how to periodically reviews your portfolio of services to ensure that they are as good as they can be and still of value you to your clients.
In addition, ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
Exam:
– is a multiple choice exam (only one answer in a question is correct)
– is of duration 1 hour (60 minutes)
– contains of 40 questions of which 26 have to be correct to pass.
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In today’s market, a wide array of products and services are available with huge price variations. Hence this course becomes important, to gain awareness and look for the most cost effective and efficient IT deployment that meets your functional needs.
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Nishtha conducts review / assessment of existing IT environment in SMEs for understand the business of an individual SME and determine an effective implementation strategy that is also cost efficient.
Such solution is provided by Nishtha Technologies India Pvt. Ltd. Designing an IT solution that is appropriate to the needs of the SME within given limitations and constraints is our expertise based on the extensive IT application, Technical and Leadership experience. |
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C : |
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C is a general-purpose computer programming language developed in 1972 by Dennis Ritchie at the Bell Telephone Laboratories for use with the Unix operating system. Although C was designed for implementing system software, it is also widely used for developing portable application software. C is one of the most popular programming languages of all time and there are very few computer architectures for which a C compiler does not exist. C has greatly influenced many other popular programming languages, most notably C++, which began as an extension to C.
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C ++ : |
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C++ is a multi-paradigm, compiled, general-purpose programming language. It is regarded as a “middle-level” language, as it comprises a combination of both high-level and low-level language features. It was developed by Bjarne Stroustrup starting in 1979 at Bell Labs as an enhancement to the C programming language and originally named C with Classes. It was renamed C++ in 1983
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C++ is widely used in the software industry. Some of its application domains include systems software, application software, device drivers, embedded software, high-performance server and client applications, and entertainment software such as video games.
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Core Java : |
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Java is a programming language originally developed by James Gosling at Sun Microsystems (which is now a subsidiary of Oracle Corporation) and released in 1995 as a core component of Sun Microsystems’ Java platform. The language derives much of its syntax from C and C++ but has a simpler object model and fewer low-level facilities. Java applications are typically compiled to bytecode (class file) that can run on any Java Virtual Machine (JVM) regardless of computer architecture.
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Java is general-purpose, concurrent, class-based, and object-oriented, and is specifically designed to have as few implementation dependencies as possible. It is intended to let application developers “write once, run anywhere”. Java is currently one of the most popular programming languages in use, and is widely used from application software to web applications.
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J2EE : |
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Java Platform, Enterprise Edition or Java2EE is a widely used platform for server programming in the Java programming language. The Java platform (Enterprise Edition) differs from the Java Standard Edition Platform (Java SE) in that it adds libraries, which provide functionality to deploy fault-tolerant, distributed, multi-tier Java software, based largely on modular components running on an application server.
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Java2EE includes several API specifications, such as JDBC, RMI, e-mail, JMS, web services, XML, etc., and defines how to coordinate them. Java2EE also features some specifications unique to Java2EE for components. These include Enterprise JavaBeans, Connectors, servlets, portlets (following the Java Portlet specification), JavaServer Pages and several web service technologies. This allows developers to create enterprise applications that are portable and scalable, and that integrate with legacy technologies. A Java2EE application server can handle transactions, security, scalability, concurrency and management of the components that are deployed to it, in order to enable developers to concentrate more on the business logic of the components rather than on infrastructure and integration tasks.
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PHP AND MYSQL : |
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PHP expanded as Hypertext Preprocessor is a widely used, general-purpose scripting language that was originally designed for web development to produce dynamic web pages. For this purpose, PHP code is embedded into the HTML source document and interpreted by a web server with a PHP processor module, which generates the web page document. PHP is a server-side scripting language, like ASP. PHP scripts are executed on the server. PHP supports many databases (MySQL, Informix, Oracle, Sybase, Solid, PostgreSQL, Generic ODBC, etc.).PHP is open source software. PHP is free to download and use.
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MySQL is the world’s most popular open source database software. With its superior speed, reliability, and ease of use, MySQL has become the preferred choice for Web, Web 2.0, SaaS, ISV, Telecom companies. Many of the world’s largest and fastest-growing organizations use MySQL to save time and money powering their high-volume Web sites, critical business systems, and packaged software. On top of that, it is very commonly used in conjunction with PHP scripts to create powerful and dynamic server-side applications.
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